Your health is our priority

At our Polyclinic, we are committed to providing the highest standard of care and
service. If you feel that any aspect of your experience did not meet your
expectations, we encourage you to share your concerns with us.

Complaints can be made by:

1. phone at +357 24 665555, in person to the Director of the Hospital,
2. email at director@neafaneromeni.com, or

3. by post to Agias Lavras 4, 6030, Larnaca, Cyprus.

Upon receipt of your complaint, we will acknowledge it promptly and conduct a thorough investigation through our dedicated committee. You will be informed in writing of the outcome. Please be assured that we take every complaint seriously and view it as an opportunity to improve our services.

The Polyclinic informs patients and interested parties about the process of submitting complaints or concerns.

The Polyclinic has a clear and accessible process for informing patientsand stakeholders about how to submit complaints or concerns. To this end,
stakeholders are invited to fill in the form F-IMSF-01/7.3 ENG or F-IMSF-01/7.3 GRE Patient Rights Violation Complaint Investigation Form.

Personal Information: The staff of the Polyclinic istrained to inform patients and stakeholders about their rights, as well as the process of submitting complaints or concerns, when requested or when the need is observed.